Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopen and in its original packaging.


To start a return, you can contact us at customerservice@brunaparty.com. If your return is accepted, we’ll send you the  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note: You are responsible for paying any shipping costs associated with returning your item(s). Shipping costs are non-refundable and will be deducted from any refund.
If you are returning an item over $75, we suggest using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your return.


You can always contact us for any return question at customerservice@brunaparty.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like  custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Hi, I'm Maria, founder of Bruna Party. At my core, I'm a dreamer on a mission to be a part of the joy and fun in life's celebrations. Bruno is the inspiration behind our logo and the name 'Bruna Party.' He's my greatest source of inspiration and joy.
We're not just about piñatas; we're in the business of crafting experiences. Our commitment is to deliver products that redefine the standards of celebration. Join us on this exciting journey as we transform ordinary moments into extraordinary memories. Let's celebrate life, one piñata at a time.